👟 Customizable Portrait Charms: Create charms of your team, loved ones, children, or anyone special! We only use personal photos—no copyrighted or trademarked images. If you don’t provide personal images, we’ll cancel and refund your order.
📸 Instructions for Personalization:
Include a brief description and number of photos you’re submitting in the personalization box.
We will create the charm based on the details you provide. You have 24 hours to request changes after we send the outline.
No photos submitted within 24 hours = Refund.
📏 Size: Charms are approximately 1" x 1" to fit all Crocs and Jibbitz.
➕ Additional Charms: Order any extra charms within 24 hours of your initial purchase. Orders placed after 24 hours will be shipped separately, and extra shipping charges apply.
⏰ Processing Time: Typically 7-10 business days, excluding weekends. Priority shipping only affects delivery time, not production time.
🚫 Sales Policy:
All sales are final—no cancellations or returns, except if the charm hasn’t been printed yet.
👋🏼 Handmade Quality:
Charms may have minor imperfections or color variations, as they’re handmade.
Damaged charms (if not caused by rough handling) can be refunded or remade. Please send a picture of the damage inside the packaging.
📦 Shipping:
We ship via USPS, typically arriving in 2-6 business days. Delays can happen.
We’re not responsible for lost or delayed packages. If tracking hasn't updated for 5+ days, open a case with Etsy for potential refunds under their protection policy.
💬 Need Help? Feel free to message us with any questions. Thanks for shopping! 💜
